Service & Support
We are a life-cycle partner.
Due to our commitment to your success, we consider ourselves a true partner to our clients. We work closely with you, identifying your individual needs and offering catered solutions to your biggest challenges, turning them into successes. Thermo Systems provides the engineering expertise you need from project start to finish, and offers continual support and guidance long after completion. In a time when on-site resources are incredibly lean, a partner who cares about your business and is committed to your success is necessary now more than ever.Thermo Systems is proud to offer the below support services to customers across all industries.
Automation InView
Remote Emergency Response/System Monitoring and DiagnosticsAutomation InView is a secure, on-demand, remote connection that allows the Thermo Systems support team to securely connect to a client’s Industrial Control System (ICS). It is used for remote support, preventative maintenance, emergency response and advanced monitoring. To read more about Automation InView, view our full informational PDF.
Automation System Protect
Critical Data Backup/Disaster RecoveryAutomation System Protect (ASP) is a secure, reliable, on-demand system that allows Thermo Systems’ support team to reliably and automatically back up customer Industrial Customer System (ICS) assets on-premise and offsite for disaster recovery. To read more about Automation System Protect, view our full informational PDF.
Troubleshooting
Control systems, instrumentation and HMI systems.
Resolve operational and downtime issues.
Resolve operational and downtime issues.
Preventative Maintenance
Proactive scheduled maintenance and comprehensive assessments of
control system hardware and HMI computer systems.
Control Loop Verification and Tuning
Process tuning and stability reports. Ensures efficient and repeatable
operations.
Instrument Calibration Services
Calibration and calibration management services.
Shutdown/Outage Maintenance and Startup Services
Proactive maintenance and operational verifications of control systems
during planned outages. Sequence of operation testing. Safety and
interlock testing. Ensures safe and reliable operation.
Measurement & Verification Services
Energy Metering, Data Logging, Reports.
Energy Surveys
Energy analysis of existing waterside and airside systems to identify
energy reduction opportunities. Simple Payback, ROI reports and rebate
incentive (ACT 129) reports.
Control System Migrations
Design, build and implement migrations from obsolete legacy control
systems to current technology.
Software Updates / Upgrades
HMI system software upgrades, updates and patches. Stay current.
Extend the life of your systems.
Emergency Response
24/7 phone or onsite support with varying levels of response. Get the
timely response your operations demand.
Phone Support
Technical support. Remote access troubleshooting and diagnostics.
Training
Controls and HMI training, onsite or at our offices. Ensure that your
team has the knowledge and tools to get the job done.
Parts
Controllers, sensors, transmitters, valves, etc.