Culture & Team

At Thermo Systems, we have three simple goals:
Customer Success, Employee Success, and Financial Strength.

Customer Success

Our number one priority is to provide each client with a completed project that exceeds his or her expectations. Our engineers take ownership of their projects and our clients recognize the extra effort we put into every endeavor. We invest in our people so that they, in turn, invest in our customers.

Employee Success

We firmly believe in creating an environment in which every member of our team can excel. This includes providing the training, the tools, and the team support that enables each engineer to be successful. We enjoy the camaraderie of our engineering group and we take the time to recognize and celebrate our personal and professional accomplishments.

Financial Strength

Thermo Systems is a strong and profitable company. The business is managed with a focus on long-term, steady progress. We believe that if we take care of Customer Success and Employee Success, then Financial Strength will follow as a result. Our formula works and every member of our staff shares in the company's success.

Thermo University

Thermo University is a unique, innovative training program to help ensure that our employees have the skills and knowledge necessary to perform their current work-related responsibilities and to provide a clear path forward for future growth and career development.

There are four main parts to the program: Control Systems Engineering, Safety, Business Development, and Management.

Safety is Our Priority

Thermo Systems has placed enormous emphasis on the safety of our employees and customers since our inception in 1998. Our entire team is OSHA10 certified and we require staff members who are management level and above to be OSHA30 certified. Our Director of Health & Safety along with our dedicated Safety Manager lead our safety team in conducting monthly toolbox talks and provide weekly safety tips to our entire team. Our ultimate goal is to provide our employees with as much safety knowledge as possible to ensure the highest level of safety on every job site.

Leadership Team

Vice President, Human Resources
Sueann Snodgrass

CEO

Eric Silk

Eric Silk is an accomplished leader and visionary who has recently assumed the CEO role at Thermo Systems. With a proven track record of success spanning over 16 years, Eric initially joined the company as a control systems engineer and rapidly gained expertise in all facets of the business. In 2016, he transitioned into a sales leadership position, further augmenting his technical background and broadening his understanding of various business functions. As the new CEO, Eric Silk brings strategic insight and direction to Thermo Systems. Eric’s dynamic leadership style and passion for excellence inspire and motivate the entire company, fostering a culture of collaboration and achievement. Under Eric’s guidance, Thermo Systems is poised to achieve new heights of success. With his deep appreciation of the company’s core values and commitment to customer satisfaction, he is dedicated to delivering cutting-edge solutions and exceeding expectations in an ever-evolving market. As the CEO, Eric Silk is steadfast in pursuing excellence, steering Thermo Systems toward a future of innovation, profitability, and industry leadership.

Vice President, Operations

Sai Lo

Sai Lo is the leader of all operations and customer delivery globally for Thermo Systems, championing the Thermo core values. He has been with Thermo for over 20 years and has served in numerous operations and staff development roles. Sai is a member of the Thermo Systems Executive Leadership Team and has a Bachelor of Engineering degree from SUNY Maritime College as well as a Masters in Business Administration from NYU Stern School of Business.

Vice President, Human Resources

Sueann Snodgrass

Sueann Snodgrass joined Thermo Systems’ Executive Leadership Team in 2021 as the new head of Thermo’s human resources team. She has over 20 years of expertise in HR management and consulting for large firms and high-growth start-ups. Sueann holds a B.A.in Political Science and Philosophy as well as a Masters in HR Management along with both Professional in Human Resources (PHR) and Society for Human Resources Management Certified Professional (SHRM-CP) certifications.

Vice President, Finances

Richard Dreher

Richard Dreher leads Thermo Systems’ finance operations, focusing on revenue growth, compliance, and risk mitigation. Rich joined Thermo Systems in 2015 and has been instrumental in leading Thermo’s growth in the years since. Rich is a member of the Thermo Systems Executive Leadership Team and holds a Bachelor of Science degree in Accounting from Cabrini College.

Thermo Systems is proud to be supported by our founding partners:

Founder, Board Member

David Musto

David Musto, along with Greg Smith, founded Thermo Systems in 1998 with the goal of creating an automation firm where team members all learn, grow, and thrive. He is actively engaged in developing Thermo’s next generation of leaders and champions the Thermo culture throughout his travels. David has over 30 years of control systems experience, previously serving at both Honeywell and GE. David is also the Board Chairman of the International District Energy Association, a leading trade organization supported by Thermo for over 15 years.

Co-Founder

Gregory Smith

Gregory Smith co-founded Thermo Systems in 1998 along with David Musto and retired from day to day operations in 2022. During his leadership at Thermo, Greg focused on coaching and mentoring the Thermo operations leaders and championing the Thermo core values of Customer Success, Employee Success, and Financial Strength. Greg is a graduate of SUNY Maritime College and continues to champion the Thermo team as a stockholder.